ONGOING WEBSITE SUPPORT
Keep your website moving with you.
Help keeping your website up to date, with the work and cost agreed upfront.
Ongoing Website Support
Quoted after review
AUD · Includes GST
Tell us what help you need. We’ll review your website and agree on the tasks, cost and how support requests will be handled.
Routine checks
Agreed checks of selected pages, links or enquiry pathways to help identify everyday website issues.
Minor content updates
Small changes to existing text, images or business details, within the scope agreed for your site.
Help with simple issues
Assistance understanding and resolving straightforward website problems where your platform and access allow.
Possible inclusions are examples, not an automatic list of everything covered. The agreed arrangement will specify the tasks, frequency where relevant and the amount of support included.
An arrangement that fits your website
01
Review your setup
We discuss your platform, current provider arrangements and the kinds of help you expect to need.
02
Define the support
Before we start, we agree what’s included, how to send requests and when you can expect a response.
03
Keep requests manageable
Send through the agreed tasks. Work beyond scope is discussed and separately quoted, with the scope and total GST-inclusive price agreed before that work begins.
What this service does not promise
Website care does not include unlimited changes, 24/7 support, continuous monitoring or security services. Major redesigns, new functionality and larger improvements need their own agreed scope. Hosting and third-party services remain subject to their own provider arrangements.
Tell us what ongoing help would be useful
Share your website URL, platform if you know it and the tasks you would like help with. We’ll confirm whether a care arrangement is suitable and what it would cover.